iPhone Luxury Case

Orders received before 5.00pm Monday-Friday (except UK public holidays) are usually dispatched the same day subject to stock availability.

Delivery charges are quoted when placing an order. Our standard rates are:

• Royal Mail 1st Class Standard Mail £1.99 Royal Mail’s 1st Class postal service aims to deliver within 1- 3 working days including Saturdays but may take longer. We guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 5pm.* Unfortunately this carrier prohibits Lithium ion/polymer/metal/alloy batteries when not sent with, or contained in/connected to an electronic device More info
  
  
• Hermes Tracked 48 A fully tracked service which aims to deliver the next working day including Saturdays. Deliveries can take between 1-3 working days More info
  
  
• Royal Mail 1st Class Recorded Signed for £2.99 Royal Mail’s 1st Class postal service aims to deliver within 1- 3 working days including Saturdays but may take longer. We guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 5pm.* Unfortunately this carrier prohibits Lithium ion/polymer/metal/alloy batteries when not sent with, or contained in/connected to an electronic deviceMore info
  
  
• DPD Next Day Delivery £6.99 DPD Next Day Parcel guarantees next working day delivery and provides a comprehensive tracking system, including a live driver tracker and a 1 hour delivery window. *Delivery will take two days for the Northern Highlands, Northern Ireland and other distant areas. For DPD deliveries, we guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 5pm.*
  
  
• Royal Mail Special Delivery (1pm) £7.99 Royal Mail Special Delivery is guaranteed to deliver your order before 5.00pm the next working day. The Special Delivery tracking code is emailed to you when we dispatch the order (except Scottish Highlands). We guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 5pm.* Unfortunately this carrier prohibits Lithium ion/polymer/metal/alloy batteries when not sent with, or contained in/connected to an electronic device More info
  
  
• Royal Mail Special Delivery Saturday Service £12.95 When you purchase on a Friday and need delivery on Saturday you should select the Special Delivery™ Saturday Service for guaranteed delivery of your urgent or valuable item before 5.00pm to 99% of the UK. The Special Delivery tracking code is emailed to you when we dispatch the order (except Scottish Highlands). We guarantee to dispatch in-stock items on the same day (Friday) if you order before 5pm.* Unfortunately this carrier prohibits Lithium ion/polymer/metal/alloy batteries when not sent with, or contained in/connected to an electronic device More info
  
  
• Worldwide Royal Mail Air sure - £2.99 per order 
• Worldwide Royal Mail int. Signed For - £9.99 per order
  

* Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the normal, delays on this service can result in orders taking up to 15 days to arrive.
† Except Scottish Highlands

Note:

1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, uk mobile store ltd are not responsible if this varies.

2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail Standard 1st Class service (UK). However, where the value of your total order exceeds £50 or/and includes an high value item then your delivery option will be automatically upgraded to a ‘Royal Mail Special Delivery ’ service.

3. In exceptional circumstances we reserve the right to use alternative couriers.

4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.

5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.

6. If goods are returned to uk mobile store ltd because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.

7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.

Order Tracking

Following your purchase online, uk mobile store ltd will send you email confirmation to acknowledge your order and again when your goods have been dispatched containing your tracking info.  The email address used, will be the one you provided at the point of purchase.

Goods, Returns and Warranty Returns Policy

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers’ Warranty (See below).

We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 14 days

You can return unwanted goods within 14 calendar days of delivery and we will refund you the price paid for the goods – you are responsible for return postage cost.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, memory, media cards. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.  Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.